Terms and Conditions

OVERVIEW

This website is operated by the Company. Throughout the site, the terms “we”, “us”, “our” and “the Company” refer to the Company. The Company offers this website, including all information, tools and services available from this site, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms and Conditions”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools added to the store will also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


ARTICLE 1 – ONLINE STORE TERMS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in the state or province where you live, and that you have given us your consent to allow any of your minor dependants to use this website.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This website may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.


ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.


ARTICLE 5 – THE OFFER 

If an offer has a limited period of validity or is subject to specific conditions, this will be expressly stated in the offer.

All offers are non-binding. We reserve the right to change or withdraw an offer at any time.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. Where images are used, they are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind us.

All images, specifications and data provided in the offer are indicative only and cannot give rise to compensation or termination of the agreement.

Each offer includes sufficient information to make it clear to the customer what rights and obligations are attached to accepting the offer. This includes, in particular:

  • the price of the product, excluding any customs duties, import taxes, import VAT or handling fees that may be charged by authorities or carriers upon delivery. Any such charges, if applicable, are at the customer’s own expense and risk and are outside our control;

  • Orders are shipped from outside the UK. Import charges may apply upon delivery.

  • any shipping costs;

  • how the agreement will be concluded and which actions are required to do so;

  • whether or not a right of withdrawal applies;

  • the method of payment, delivery and performance of the agreement;

  • the period for accepting the offer or the period during which the price is guaranteed;

  • the applicable rate for distance communication if the costs of using distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;

  • whether the agreement will be archived after it has been concluded and, if so, how it can be accessed by the customer;

  • the way in which the customer can check the data provided by them before concluding the agreement and, if desired, correct it;

  • the languages in which the agreement can be concluded;

  • any codes of conduct to which we are subject and how these codes can be consulted electronically; and

  • the minimum duration of the distance agreement in the case of a continuing performance agreement.

Where applicable, additional information such as available sizes, colours and materials will be stated in the offer.


ARTICLE 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are only returnable or exchangeable according to our return policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


ARTICLE 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.


ARTICLE 9 – THE PRICE (UK – non-UK seller, shipped from outside the UK)

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in applicable laws or regulations.

By way of exception to the above, we may offer products or services whose prices are subject to fluctuations in the financial market over which we have no influence, at variable prices. This dependency on market fluctuations and the fact that any stated prices are indicative will be clearly stated in the offer.

- Price increases within three (3) months after the conclusion of the agreement are only permitted if they result from statutory regulations or legal provisions.

- Price increases after three (3) months following the conclusion of the agreement are only permitted if:

they result from statutory regulations or legal provisions; or

the customer is entitled to terminate the agreement with effect from the date on which the price increase takes effect.

We operate outside the United Kingdom and ship orders directly from outside the UK. As a result, no UK VAT is charged by us on any products.

Any import VAT, customs duties or handling fees that may be imposed by UK authorities or carriers upon delivery are the responsibility of the customer. These charges, if applicable, are outside our control and are not included in the purchase price.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of a pricing error, we are not obliged to supply the product at the incorrect price.


ARTICLE 10 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  • made to the consumer’s specifications;

  • that are clearly personal in nature;

  • that, by their nature, cannot be returned;

  • that can deteriorate or expire quickly;

  • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

  • for single newspapers and magazines;

  • for audio and video recordings and computer software where the consumer has broken the seal;

  • for hygienic products (such as underwear, bras and swimwear) where the consumer has broken the seal.

If a product, insofar as returns are permitted, is returned, the costs of returning to the designated return address provided by us are entirely at the consumer’s expense. The entrepreneur is not obliged to reimburse these return costs.

Exclusion of the right of withdrawal is only possible for services:

  • concerning accommodation, transport, catering services or leisure activities to be provided on a specific date or during a specific period;

  • the supply of which has begun with the consumer’s express consent before the withdrawal period has expired;

  • concerning bets and lotteries.


ARTICLE 11 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, or any other materials, products or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review third-party policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.


ARTICLE 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary right. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third party.


ARTICLE 13 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.


ARTICLE 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


ARTICLE 15 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


ARTICLE 16 – DISCLAIMER; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall the Company, our directors, officers, employees, partners, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


ARTICLE 17 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, including reasonable legal fees, from any claim or demand made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


ARTICLE 18 – SEVERABILITY

If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severable from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.


ARTICLE 19 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part of them).


ARTICLE 20 – COMPANY DETAILS

Luna B.V.

Chamber of Commerce number: 95938338
Company address (please note: not a returns address): Keizersgracht 520H, 1017 EK, Amsterdam, The Netherlands


ARTICLE 21 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party that drafted them.


ARTICLE 22 – GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with Dutch law.  Nothing in these Terms affects your statutory rights as a consumer under applicable UK consumer protection laws.


ARTICLE 23 – CHANGES TO THE TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.